Job Summary:
The Project Support Administrator is a key support member within National Accounts, assisting with the completion of customer orders by managing data entry, tracking orders, coordinating communication, and helping ensure timely delivery. This role contributes to a positive customer experience and works closely with internal teams to support project needs.
Essential Duties and Responsibilities:
- Accesses existing systems to retrieve information and clarify customer requirements.
- Assists in organizing and compiling bid information related to lighting and electrical materials.
- Supports data collection efforts to meet customer expectations, assisting with internal communication to support material forecasting.
- Communicates basic project needs to agencies, manufacturers, and team members to facilitate timely objectives.
- Develops a basic understanding of office processes and operational workflows to anticipate support needs.
- Maintains clear and professional communication with internal teams and customers in a timely manner.
- Participates in training opportunities to develop material and customer service knowledge.
- Assists in managing a queue of customer requests, coordinating with the outside sales team or manager as needed.
- Utilizes client-specific web portals for data access and entry as directed.
- Supports the accuracy of material pricing and financials in line with customer agreements.
- Responds to routine customer inquiries and provides prompt updates.
- Assists with filing material claims for warranty support.
- Prepares and compiles material documentation for customer sharing.
- Gains exposure to material takeoff basics, including material and quantity requirements.
- Attends client or vendor meetings occasionally, as directed.
- Enters orders or quotes as needed, following set processes and standards.
- Maintains professional relationships that reflect the company’s mission, vision, and values.
Skills/Qualifications:
Education:
- High school diploma or equivalent.
- Associate’s degree preferred but not required.
Experience:
- Experience supporting team projects in a collaborative environment.
- Service, distribution, or retail organization roles experience.
Core Competencies:
- Effective communication skills, both written and verbal.
- Organized, detail-oriented, and capable of handling multiple tasks with basic prioritization.
- Willingness to learn and support problem-solving efforts.
- Commitment to delivering a positive customer experience.
- Comfortable with technology and data entry.
Other Requirements:
- Familiarity with Microsoft Office suite, especially Excel.
- Basic data entry skills.
- Exposure to CRM systems and other project tools is beneficial but not essential.
